Privacy Policy

Last updated: 19 October 2026

InfoxChat is a customer-messaging platform operated by KVG AI and used by Risk Resource and other businesses to communicate with their customers on WhatsApp, Instagram, Facebook Messenger and website chat.

Information we process

• Contact details you share with a business: name, phone number, email and messaging profile name.
• The messages, media and form responses you exchange with that business.
• Technical delivery data from Meta, such as message status (sent, delivered, read).

How we use it

Only to deliver and manage conversations between you and the business you contacted: answering questions, order and payment updates, support, and messages you agreed to receive. We do not sell personal data or use it for advertising.

Sharing

Messages are transmitted through Meta Platforms (WhatsApp, Instagram, Messenger). Data is stored with our infrastructure providers under confidentiality obligations. We disclose data only when required by law.

Retention and your choices

Conversation data is kept while the business needs it to serve you. Reply STOP at any time to opt out of marketing messages. To request access to or deletion of your data, email support@kvgai.com and we will respond within 30 days.

Security

Access tokens and credentials are encrypted at rest, access is limited to authorised staff, and all traffic uses HTTPS.

Contact

KVG AI · support@kvgai.com